You have the right to return the books you have purchased and request their replacement in all cases in which, through the proven fault of Aiolos Publications, incorrect books have been sold (error in receiving the order, in invoicing, in shipping, damaged in transit) or books of poor and defective quality (mock-ups resulting from failures in the production process).

In all these cases, the customer has the option of either not accepting the receipt of the book in the first place or, once received, to return the product within fourteen (14) calendar days from the day of delivery. In any case, the books must be returned in perfect condition, as received by the customer. If they are not returned within the aforementioned period then Aiolos Publications has the right not to accept any return and replacement.

For all of the above cases, the maximum return and replacement period may not be extended beyond fourteen (14) calendar days from the date of receipt as evidenced by the courier company’s document or proof of postal receipt. In addition, in all cases, the book to be replaced must necessarily be accompanied by the original proof of purchase. Before any return, it is recommended to consult with the online store of Aiolos Publications by sending an e-mail to or by calling 210 3301553.

Once the returned book is received by Aiolos Publications and it is confirmed after a technical inspection that the defect is not due to misuse, it will be replaced with a new copy of the same title, if available, within fourteen (14) calendar days from the date of return. If there is no availability, upon request we can replace the defective goods with another of equal value.

All shipping costs incurred in the process of returning defective goods are covered by us.



According to article 3 e’ of law 2251/1994, in any distance contract, every consumer has the right to withdraw without notice and without prejudice to the provisions of article 3i paragraph 2 and article 3i of the same law, within fourteen (14) calendar days from the day following the day on which you acquired physical possession of the goods, paying the return costs.

In order to exercise this right, you must inform Aiolos Publications

Aiolos Editions O.E. (Address: 25 Charilaou Trikoupi Str., 10681 Athens, tel.: 2103301553, email: with the attached sample form or other clear statement (e.g. postal letter, fax or e-mail). Aiolos Publications is obliged to send confirmation of receipt of the withdrawal statement as soon as it is received by them and then to reimburse the consumer for the price received, either by paying it to the bank account indicated by the consumer or by crediting your debit/credit card account, if you used it for the transaction.

A condition, in case you have already received the product, is that you return it exactly in the condition you received it, with all of its accessories and any accompanying forms and its packaging in perfect condition.

The return of the item will only be accepted if you first pay any amount charged by Aiolos Publications for sending the item to you and the shipping costs for the return of the item.

The return, both of the product and the price, must take place no later than fourteen (14) days from the day on which you notified the withdrawal.

Please note that you are liable for compensation if you have made use other than that necessary to ascertain the nature, characteristics and function of the products you purchased in the period up to the date of the declaration of withdrawal. Aiolos Publications shall be entitled to delay the refund until they receive the returned goods.



Aiolos Publications informs users about the possibility of Alternative Dispute Resolution (ADR) that have arisen from contracts for the electronic sale of products or services using the recognized ADR providers registered in a special list, according to the Joint Ministerial Decision 70330/2015. ADR is a method of out-of-court settlement of consumer disputes (a kind of “friendly settlement”), in cases where the consumer wants to file a complaint about a consumer good or service purchased online.

Electronic alternative dispute resolution for consumer disputes is now possible thanks to the existence of the European Commission’s Online Dispute Resolution (ODR) platform, which allows consumers and suppliers to resolve their disputes electronically for domestic and cross-border transactions. Access to the platform where the consolidated list of ADR entities at European level is available here.

The e-Dispute Resolution platform is directly linked to the competent ADR entities, which handle complaints in order to make resolution simpler, faster and less costly than going to court. In our country, the competent bodies are the Consumer Ombudsman, the Ombudsman for Banking and Investment Services, the ADR Point and the Ombudsman for Banking and Investment Services. The specific list of bodies can be found here.

More information on definitions, legislative framework, competent bodies and other information on ADR can be found on the relevant website of the General Secretariat for Consumer Affairs.

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